Terms & Conditions

About our terms and conditions

Tall Amy and Tall Amy Bags are trading names of Rebecca Tallamy, an independent designer and maker of handbags and accessories based at 6 Gatehouse Barns, Secmaton Lane, Dawlish, Devon EX7 0EN. Please remember that throughout these terms when we mention “we”, “us”, “our” etc., we mean Tall Amy. When we refer to “you” we mean the user and/or browser of our website.

You are reading the terms and conditions for use of www.tall-amy.co.uk. They make a legally binding contract between us and you. Your acceptance of the terms and conditions is made by your browsing our website and is dated to your first use of the website. If you do not accept the terms and conditions or any part of them you should stop using our website immediately.

We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date of posting on the website. Your continued use of the site will mark your acceptance of any changes to the terms and conditions.

We may from time to time display additional terms and conditions on our website. If the terms and conditions for use of the website should conflict in any way with such additional terms then the additional terms will prevail.

You acknowledge that the website text, price lists, lists of services or other sales literature published on our website constitute an invitation to treat and may not be construed by you as any offer by or binding obligation upon us to sell any item or provide any service to you. Examples may include, but are not limited to, mispriced items. Where items are, in Tall Amy’s sole view, mispriced we are not obliged to sell any items to you at the advertised price that is or has been listed on the Website.

Purchases from Our Website

Please note: Fabric patterns, colours and sizes may vary slightly due to the handmade nature of our individual bags.

The message section at checkout may be used for personal messages to the recipient of an order but also to inform us of a required delivery date for a birthday, other special occasion or delivery instructions.

There will be an initial automatic email confirmation upon our receipt of an order and a second, prior to despatch regarding the delivery date of your order but no others will be sent as we are a small business. If you wish to know the progress of an order then please do email or telephone.
Non-receipt of goods should be advised to us by e-mail or telephone, within 7 days of notified delivery date – see the Contact Us page for details.

Paying for your Tall Amy Order

Your purchase online will be securely processed via PayPal, which accepts most major credit and debit cards. Please Note: you do not need to have an account with PayPal to order from our website and full details of how to process your card payment will appear at the checkout stage of your order.

We accept UK postal orders and cheque payments drawn on UK bank accounts. Please visit the “Contact Us” page for details of how to make payment in either way along with our contact email address. We will send your goods to you once payment clears and production of your order is complete.

Delivery and Tax

All our prices are inclusive of UK VAT charged at 20% but delivery charges are extra. Please see the Postage & Packing page for full pricing and postal/carrier information.

We aim to despatch orders within 14 days of receipt of order however bespoke items may take a little longer. In such cases you will be informed of an adjusted delivery date, which may be up to 28 days (although rare) for delivery in the UK.

At checkout you may check delivery charges on one or more items before needing to commit to the sale with personal and/or card details.

Alternative Delivery Address/Special Requests

You may send an order to a different delivery address to that of the purchaser/card holder by completing the appropriate boxes at checkout. There is also a message section at checkout for personal messages to the recipient of an order but this may also be used to inform us of a required delivery date or delivery instructions.
Tall Amy’s bags are the perfect gift for special occasions such as birthdays, Mothers day and Christmas. Please order well in advance to avoid disappointment. State in the message section at the checkout, the date the item is needed along with any personal message. We always do our best to accommodate your wishes but will let you know promptly if we are not able to do so.

Returns Policy

We really want you to be happy with your purchase, so if for any reason you are not satisfied contact us in the first instance within 7 days of receipt to discuss a return for an exchange or a full refund (minus the delivery charge). To qualify for a refund the goods must be unopened and/or unused, and in resalable condition; once inspected by us we’ll refund the amount within 28 days.

Unfortunately, we are unable to offer a full refund on bespoke items due to their individual nature if they are not faulty however we will be willing to negotiate a buy-back price.

If you find any of your goods are damaged or the wrong product was provided to you as a result of our error, return the unopened and/or unused goods and according to your instructions we will either exchange them or reimburse the cost of the items and the delivery charge.

When returning items we recommend you obtain a certificate of posting, as we cannot accept responsibility for parcels lost in transit. Please pack items suitably to prevent damage in transit. Remember to include your name, address, order reference number, the reason for return and the action you would like us to take with your return/s.

Your existing Consumer Statutory rights are not affected by these conditions.

Copyright and our website

The images, graphics, text, applets and scripts operating our website (which, collectively, we call “Website Information”) are copyright © Rebecca Tallamy trading as Tall Amy. You may view Website Information in a web browser for private browsing purposes only. Copying Website Information into a computer cache or storage device for private on or off-line browsing purposes is also permitted.

You may not make a copy of the Website Information or any part of it for any other purpose without our prior written consent, which may be granted at our discretion (or where we do not own the copyright, we will direct you to the owner themselves for such consent). Nothing in these terms and conditions or on our website constitutes a licence to use or copy the Website Information.

Occasionally we may publish images or text in which the copyright is not owned by us. Where this is done, and where practicable, we acknowledge the copyright owner.

 Trade marks in our website

Where practicable, we acknowledge the owners of all trademarks which are referred to in our website.
Accuracy of the website information

The Website Information is provided “as is” and we make no representation, endorsement or warranty as to its accuracy. We will not be liable for any action taken (or not taken) in reliance upon the Website Information and such action is taken entirely at your own risk. We reserve the right to make changes to the Website Information to correct any errors or omissions (or at our discretion) without notice and without liability to you.

External websites to which we provide hypertext links are not under our control and we take no responsibility and shall not be liable in any way for their content.

It is a feature of our website that some of the Website Information is contributed to us by different third parties and we do not control those parties or their information. Opinions expressed within the Website Information are those of the authors and do not necessarily represent our opinions. Price, product, and availability information is subject to change at short notice and without prior notification.

Privacy policy

We never disclose any of your personal information to any third parties. This means that your name, address, e-mail, telephone, details will never be passed on.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We only collect and keep information about you so we can process your order, provide you with a fast efficient service and keep you informed of special offers and events. If you do not wish to receive promotional emails please inform us via the Contact Us page.

This website use ‘cookies’ to keep track of items in your Shopping Cart.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. Any inaccuracies you find will be promptly deleted or corrected.

Law relating to these terms and conditions

We are situated in England and English Law shall govern any interpretation of these terms and conditions. The English Courts shall have jurisdiction in any disputes between us.