FAQs

Tall Amy Bags is based in Dawlish, which is in South Devon. Currently we are a small business and don’t have a retail outlet. You are able to view the range of products on this website or alternatively, if you are based in the Teignbridge, Torbay or Exeter areas why not think about holding a party where you can see items ‘in the fabric’. See the Tall Amy Bag Party page for full details.
No we don’t have a paper catalogue as our range is available to view on this site and are trying to save the odd tree or two. Of course depending where you live you could host a Tall Amy Bag Party or come and see us at any forthcoming events – see our Diary for details.
We try to support local businesses as much as possible and to feel the quality of the fabric we are going to use. Currently we buy the majority of our fabric and notional items from the Exeter and Newton Abbot areas. However, for some specific requests we have used a couple of suppliers in the US.
You can contact us by email, telephone or snail mail. Full details can be found on our ‘Contact Us’ page
For orders placed via the website we encourage payment by PayPal and do not pass any charges onto our customers. We prefer this method of payment as it offers a high level of security and protection for you.

We will accept Postal Orders, cheques drawn on UK bank accounts and bank transfers as alternative forms of payment. Please email for full details before placing your order. Items will be handmade once payment has cleared the banking system and a reviewed despatch time notified accordingly.

Yes, it is 100% secure. We offer PayPal as it is our preferred payment method. They securely handle all your card details on our behalf so we don’t get to see them or hold them on our records at any stage!
Your order will be wrapped in tissue paper and protective wrapping (jiffy bag or box depending on size) and delivered by courier to your door (or that of someone else with your personal message if you have asked us to!)
Yes, we do and you can click here to read it. Essentially you can return things to us in the same condition as we sent them to you within seven days and depending on whether the item is ‘off the peg’ or bespoke you will receive either a full or negotiated refund.
It is unlikely, but if you do find that you have a problem with your order, you can contact us by email or phone. It is our intention to sort out any problems quickly and personally as we want you to be happy with your Tall Amy Bag!